Case Management Executive at Depot Road, Up to $3.2k + Annual PB

- 2 years contract (renewable)

- Up to $3.2k + Annual PB

- Depot Road

- Mon to Fri, 8am - 5.30pm

Job Description:
You will be required to liaise and follow up with HR professionals to provide solutions to queries raised and/or rectify HR data discrepancies. At the same time, you will also facilitate the analysis on operational data to detect, rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense-making and trending to improve policy formulation, systems and processes.

• Coordinate / Liaise - Correspond with HR professionals to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.
• Investigate - Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.
• Analyse - Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.
• Communicate - Provide clear and concise advice and responses to the queries raised via phone call and/or email.

Period:

• 2 years contract (renewable based on performance and headcount needs))

Working Hours:

• Mon to Fri, 8am - 5.30pm

Salary:

• Up to $3.2k + Annual PB

Location:

• Depot Road

Requirements:

• Degree
• Proficient in Microsoft Office applications (Excel & Word)
• Individuals with customer service experience will be advantageous
• Excellent communication and interpersonal skills
• Strong analytical skills
• Meticulous with keen attention to details, service-oriented, good team player and able to explain policies in various scenarios
• Able to work in a fast-paced ever-changing environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[Confidential Information] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg