We are looking for Cash Anlayst incumbent in Singapore and your role will be to:
- Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production support for the APAC region.
- Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
Technical:
- Strong experience in and preference for application production support.
- Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.
