Reporting to Director of Catering and F&B Sales, the incumbent assists the Assistant Director of Catering and plays a pivotal role as a contact point between the client and the various departments ensuring processes are adhered to and deadlines met. He or she is empowered to make sound and professional decisions and takes ownership of the business in terms of monetary and guest satisfaction.
Responsibilities:
- Conduct hotel site inspection for clients
- Ensure group resumes are sent out to relevant departments before the actual event for preparation.
- Preparing Banquet Event Order ahead of time before the actual event.
- Updating revenue pace reports in a timely manner and highlight any abnormalities observed.
- Displays and maintains a professional and pleasant image at all times.
- Maintains professional confidentiality and integrity at all times.
- Maintain close liaison with the all departments.
- Responsible for bookings in OPERA for residential and catering events.
- Maintain communication and create a sound working relationship with the Food and Beverage department.
- Display teamwork among the internal department.
- Make recommendations on special projects to upgrade facilities and services.
- Build and expand sales account database to increase potential business.
- Assist in developing specific promotions and menus to enhance the quality and profitability.
- Ensure issuance of specific reports, forecasts and Event orders to update and share information.
- Attend or chair specific meetings to update, share or obtain information.
- To participate in market survey on competitors.
- Analyze Event Orders and to share information with the banquet team and other departments to create business.
- Meet sales target that is set within department
- To undertake any other task/duty/assignment that may be given by the Assistant Director of Catering and/or Director of Sales & Marketing.
Requirements:
- At least a Diploma in Hospitality and/or Events Management
- Minimum 5 years experience and with at least 3 years experience in related field and in supporting a team of leaders.
- Good interpersonal skills
- Technology savvy
- Sound knowledge in Microsoft Office applications and hotel system such as Opera.
- Outgoing personality with ability to engage in a conversation.
- Sound knowledge of the food & beverage industry to be able to advise guest on their requirements
Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
