About Us
Total Health Chiropractic has been a leader in holistic wellness since 2010, serving over 15,000 satisfied patients across Singapore. With four clinics and a team of highly skilled chiropractors, we are committed to delivering personalized care that empowers individuals to lead vibrant, pain-free lives. Our vision is to create greater wellness in the community, making exceptional chiropractic care accessible to all.
Position Overview
As a Chiropractic Assistant, you will play a pivotal role in ensuring an exceptional patient experience. Acting as the first point of contact for patients, you will be responsible for managing appointments, providing a warm and professional welcome, and supporting chiropractors in delivering tailored care. This is an excellent opportunity for a dynamic and empathetic individual to join a passionate team dedicated to health and wellness.
Key Responsibilities
- Patient Interaction: Provide a warm and professional welcome to patients, ensuring they feel valued and cared for throughout their visit.
- Appointment Management: Schedule, confirm, and manage patient appointments efficiently, including follow-ups for X-rays and Report of Findings (ROF) sessions.
- Support Services: Assist chiropractors during patient consultations by preparing materials, ensuring accurate record-keeping, and handling administrative tasks.
- Education & Encouragement: Share valuable insights and guidance with patients about their care plans, exercises, and wellness goals.
- Customer Care: Address patient inquiries, resolve concerns promptly, and uphold our service philosophy of Compassion, Respect, Excellence, and Attentiveness (C.A.R.E).
- Clinic Operations: Maintain clinic cleanliness and organization, ensuring a welcoming and professional environment.
- Sales Support: Present care plans and pricing options to patients as recommended by the chiropractor, ensuring clear and compassionate communication.
Requirements
- Excellent communication skills in English, both spoken and written. Proficiency in Mandarin or another Chinese dialect is a strong advantage.
- Strong organizational abilities, with attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in administrative tools, scheduling software, and basic office technology.
- Prior experience in healthcare, customer service, or reception roles is an advantage.
- A genuine interest in health and wellness, with a proactive and positive attitude.
- Ability to remain composed and professional when handling patient concerns or queries.
Working Hours
- 5 to 5.5 days per week, including Saturdays.
- Weekday shifts will include evening hours to accommodate patient appointments.
- Flexibility in working hours is appreciated to support clinic operations and patient needs.
What We Offer
- A fulfilling role within a supportive and inclusive team culture.
- Comprehensive training to ensure you excel in your role.
- Opportunities for personal and professional growth in a thriving chiropractic practice.
- Competitive compensation and benefits.
Our Values
At Total Health Chiropractic, we are guided by our core values of Integrity, Empathy, and Personalization. We treat every staff member and patient as an individual and strive to make each person's journey an empowering experience.
We look forward to receiving your application.
