Job Description
Position
He/She will be a technical RUN L2 Citrix VDI engineer for all Citrix-VDI services in CA-CIB. As such, he/she will provide support and act as the L2 engineer for all production support activities within the Citrix-VDI team in Singapore. He/She is accountable for the overall health and stability of the technical enviornemnt within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge.
The 14-member Citrix-VDI/App Packaging/Workstations-Asia team operates the RUN activities and delivers
projects for its infrastructure scope covering.
Responsibilities
As a Citrix-VDI L2 Engineer of his/her team, he/she:
- Support on all escalated incidents from L1
- Tasks and alert management
- Change management Preparation of roadmaps, execution of RFC
- End to end support for Citrix, VDI Paris and UK
- Service improvement contributions.
- Problem tickets task actions
- Assign incidents and tasks in timely manner via ticketing tool.
- Animates the team to encourage collaboration and sharing of best practices.
- Has a role in supporting technical skills development and provides training when required.
- Documents, reviews, maintains and shares relevant technical information to the team
- Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA
- Implements and develops improvements based on LEAN-CA-CIB best practices,
- Focuses on automation and optimum use of the team to improve efficiency.
- Reviews technology changes to identify potential risks
As An Experienced Professional In Citrix- VDI Services, He/she
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization, guarantees the production readiness for day-to-day operations.
- is available and able to drive technically severity incidents that occur within the scope of their role
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.
- Perform health checks as defined and take respective actions. Responsible for service request, change, escalated incidents and other tasks
- maintain programmable code outlined in technical instructions and specifications for operating systems.
As a Member Of ISAP/ITS, He/she
- facilitates collaboration and spread of information from and to the team,
- participates to the department's activities including brainstorming, team building and other team or transversal actions,
- fosters innovation mindset,
- contributes to ISAP/ITS global branding and communication
- focus on automation and optimum use of the team to improve
Complment
Qualifications And Profile
- Minimum 310 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.
- Microsoft and Citrix certification such as MSCA and CCA is preferred.
- Strong experience with CVAD 7.x, PVS, Windows 2016 environment and latest versions of the product.
- Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC
- In-depth working knowledge of the Windows environment with at least 35 years of Windows administration experience and a strong understanding of network concepts.
- In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting.
- Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.
- Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required.
- Customer service oriented, able to work in a dynamic and fast paced environment.
- Excellent communication, interpersonal and troubleshooting skills.
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously.
Application criteria
Minimum level of study
- Bachelor Degree / BSc Degree or equivalent
Training / Specialization
- Computer Science Information Technology Programming & Systems Analysis Science (Computer Studies) Work Schedule
- Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours.
- May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.
Minimum Experience Level
Company Crdit Agricole CIB
About Crdit Agricole Corporate and Investment Bank (Crdit Agricole CIB) Crdit Agricole CIB is the corporate and investment banking arm of Crdit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world. Crdit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients. For more information, please visit www.ca-cib.com Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/ By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
