About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit www.fwd.com
In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.
If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.
PURPOSE
Responsible for providing administrative assistance to Claim Handlers to process insurance claims relating to customers policies. This will involve working with the policyholders, Insurers, colleagues and other professionals to ensure the claim is valid.
KEY ACCOUNTAIBILITIES
- Sorting of incoming physical mails/correspondences, acknowledge receipt and distribute to claims assessors
- Keep proper record of file and storage of claims documents
- Daily monitoring of claims common mailboxes and managing incoming emails
- Daily monitoring of incoming messages from Whatsapp and managing response/reply to the enquiries
- Assist in creating FNOL in eBao for manual claim registration of the non-motor claims and assigning to the respective claims assessors
- Acknowledge receipt of customer's email and reply to general claim enquiry when necessary
- Manage pending notice and report/highlight any system or operations issue to supervisor or IT to rectify the issue so claim can be registered successfully
- Liaising with assigned loss adjusters and TPA to forward the necessary claims documents
- Endorsement of F-list forms
- Sending of CS surveys
QUALIFICATIONS / EXPERIENCE
- Diploma Holder / Higher Nitec;
- At least 2 years working experiences in insurer or claims preferably.
KNOWLEDGE, SKILLS & ABILITY
- Proficient in MS office application;
- Excellent communication skills (Written & Spoken);
- Detailed and meticulous;
- Able to work under pressure to meet deadlines.
