Client Accounts Executive

As a Client Accounts Executive, you should be able to identify and resolve client queries and complaints in a professional and timely manner.

You will be responsible for building and maintain relationships with our clients, providing them with information and support and ensuring that their needs are met.

You should also be able to identify and resolve client queries and complaints in a professional and timely manner.

• Responsibilities:

Assess needs of customers and promote alternative products or services

• Assist in resolving clients problems and issues

Handle enquiries from phones and emails for policyholders

• Provide prompt and excellent customer service to all clients

Regularly interacting with clients through phone calls, email or face-to-face meetings

• Maintain an accurate record of all existing and potential clients

Organizing training seminars to enable clients to fully utilize product features and benefits

• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues

Build and maintain strong, positive relationships with clients by maintain a proactive, attentive, courteous and professional demeanor

• Administer client project budgets and monitor expenditures

Develop and implement policies and procedures

• Provide clients with progress reports and status updates, as well as periodic project status meetings

Initiate, maintain, and update project plans, timelines, budgets and schedules

• Manage multiple projects simultaneously

Maintain current knowledge of construction methods, principles, materials and techniques

• Requirements:

A Bachelors Degree in Business Administration, or a related field

• Proven experience working as a Client Services Executive

Proficiency in MS Office, PowerPoint

• The ability to work efficiently under pressure.

Excellent organizational and time management skills

• Strong analytical and problem-solving skills

Exceptional customer service skills

• Strong communication and negotiation skills are required

• If you have a knack for customer service and love building relationships, this is the perfect position for you.

Job Types: Full-time, Permanent

Pay: $2,

• 00 - $3,800.00 per month
  
  Benefits:
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Performance bonus

• Yearly bonus

Work Location: In person