Client Engagement Executive (Sales Operations)

Job Description: Support Client Engagement Team in sales order fulfilment and own the order fulfilment work process. Support Office Management and Administration in ensuring the smooth running of office facilities.

Sales Operation

. Prepare Sales Order Processing and follow up on order fulfilment. Including but not limited to address their queries, anticipate issues on a timely basis.

. Administration of documentation controls for order fulfilment.

. Monitor, track and advise clients on their applications status.

. Review and guide clients on the documents required for certification.

. Responsible for administrative matters in relation to pre and post sales activities.

. Identify, propose and implement improvements to the process to meet customer critical issues

. Responsible for updating, maintaining, processing and analysing the Green Label databases to provide usable data to support the SGLS & Eco Certification sales team

. Ensure that all data are updated accurately and in a timely manner

. Vendor invoice verification

. Collaborate with Finance for bi-weekly Accounts receivable report, and follow through with clients.

. Support Sales on Accounts receivable handling

. Liaise with Environment Engineers for constructive response to client's queries

. Monitor KPI (service turnaround timeline) and escalate for prompt resolution.

Operations/ Office Administration

. Maintain smooth & efficient office and facilities operation

. Liaise with external vendors and monitor service maintenance contracts

. Liaise with IT Vendor for IT-related matters such as technical support and IT related assets

. All other Operations scope of work that may varies from time to time

Others:

. Handle all customer enquiries pertaining to Sales, Eco-Office and SGLS

. Coordinate with external vendors (e.g. auditors)

. Support all Company event (SEAA and SGA)

. Any adhoc task as and when assigned by your direct supervisor or the Management.