Client Executive Altera Digital Health
Singapore
About Us
A new age in healthcare technology has begun, we believe healthcare should be easier to access, easier to understand and navigate. It should work for us instead of against us. Because, whether providing care or receiving it, people deserve a higher-level experience that fits and improves their everyday lives. Altera Digital Health is a global organisation that provides software solutions to the healthcare industry, with our products Sunrise, PAS, dbMotion and many more.
The Client Executive (CE) serves as the voice of the client to Altera and the voice of Altera to the client. As a CE, you will not only be the main point of contact for our clients but also a strategic ally who ensures their success and satisfaction.
Job Responsibilities
- Serve as the primary client advocate, building strong C-suite relationships and aligning Altera solutions with strategic priorities.
- Identify and drive value-added solutions, leveraging deep client knowledge and Altera expertise.
- Foster client satisfaction through exceptional service, proactive communication, and strategic problem-solving.
- Collaborate with internal teams to ensure alignment, efficiency, and successful project execution.
- You will represent Altera leadership in multiple client touchpoints, tradeshows and conferences.
- Manage the sales opportunities by collaborating with the inside sales team to enhance the sales process and improve efficiency.
Role Requirements
- Bachelor's degree is preferred.
- Proven experience in client account management and ability to build and maintain strong client relationships to ensure retention.
- The ideal person will be an excellent communicator, with a skill in problem solving.
- An understanding or experience within a similar healthcare setting would be advantageous.
Working Arrangements
- Standard work week or as defined by assignment requirements.
- Primarily works in standard office environment or remotely.
- May require after-hours, on-call support and/or holidays.
- On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
- Up to 25% travel may be required.
