The Client Service Associate is part of a dynamic team providing concierge-level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening.
Role & Responsibilities:
- Provide a high level of customer care to patients who arrive for Executive Health Screening
- Manage patients enquiries and appointments in a professional manner
- Provide information to guide patients towards an appropriate choice of screening packages
- Assist with clinical procedures, including but not limited to measurement of blood pressure and body mass index, conduct of eye test, ECG and other biometric measurements
- Prepare medical reports and process medical results in accordance to protocols in an expedient manner
- Keep proper clinical records in line with requirements of MOH
- Maintain good housekeeping and perform other duties which may be assigned
Requirements:
- Diploma education
- Experience in healthcare or clinic setting advantageous
- Applicants with Hospitality background is an advantage
- Good interpersonal and communication skills
- Strong customer and service oriented posture
- 6 working days
