Key Tasks- Registration of shipments into the forwarding system on time and accurately
Update all systems - internal/ external with shipment data- Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL) and cargo permit.
Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met- Obtain dangerous goods approval from carrier where necessary
Coordination of customer booking requests at origin and destination (call forward)
- Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
Correspond and follow up on emails.- Escalation of all impediments to processing to direct reporting manager.
Adherence to customer specific SOPs, follow cargo/shipment irregularity handling procedures.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
Participate in company projects and initiatives as required- Initiate and follow up on cargo and insurance claims with customers on damaged or missing cargo
Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc.
Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers- Verify vendor invoices and raise disputes for incorrect invoices
Handle invoice disputes or queries in a timely manner
- Monitor and update respective sale personnel on the validity date of all customers quotations
* Any other job-related tasks as assigned by the superior.
Job Type: Full-time
Pay: $2,
- 00 - $2,500.00 per month
Schedule: - Monday to Friday
Work Location: In person
