Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
We Have
- An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
- A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
- A high internal promotion rate and a benefits package
- Hybrid work environment
An excellent career opportunity is currently available for a
Client Service Manager reporting to Aires
Singapore office.
This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience.
Position Responsibilities
- Manages the client relationship and service experience for clients of low to moderate volume and complexity. Works closely and continuously with clients to build strong and enduring partnerships.
- Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results.
- Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
- Provides training to new and existing team members on client specific policies and processes.
- Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires technology, products and services.
- Proactively monitors client programs, project outcomes, and overall satisfaction.
- Leads implementation and client transition process for low to moderate volume clients.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers.
- Drives business and strategy review process.
- Applies retention and recovery strategies to retain longstanding client relationships.
Required Qualifications
- High School Diploma required, Associate's or Bachelor's degree preferred
- Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate
- Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus.
- Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
- Must be willing to travel for client visits 25%- 30% of the time, including overnight stays, and participate in the business development process, as needed
Additional Qualifications
- Excellent customer service and administrative skills
- Computer literacy with MS Office products, and ability to grasp proprietary software
- Demonstrated ability to manage multiple competing tasks
- Ability to follow policies and procedures
- Can-do attitude
- Genuine desire to help others
- Team oriented mindset, with a strong sense of care and urgency
- Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.
EOE AA M/F/Vet/Disability
