JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Client Services Agent (Hospitality Concierge)
Work Dynamics - Integrated Facilities Management
Location: Dhoby Ghaut
Client: Bank
Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.
Need to be culturally sensitive, and perform work ethically and with integrity.
Follow policies and procedures in order to complete tasks efficiently.
Ensure Greeting upon receiving of clients and show to the destined meeting room
Updated in the booking system and called the User to inform the arrival of the clients
Beverages order are taken and served to the client
Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
Responds to requests for information, service, and assistance in a timely manner.
Actively support an environment that supports teamwork, co-operation & performance excellence
Have excellent communication and interpersonal skills.
To participate Department briefings and team meetings.
Ensure Operations procedures are followed to ensure service standards are maintained
Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
Pro-actively manage Client expectations ensuring that the service levels are maintained.
Good Knowledge of the Client protocol
There will be cross team training.
Requirements
At least 2 years experience within the hotel/hospitality industry.
Strong and professional communication skills needed to deal with private banking clientele.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
