Posting Description:
Client Services Executive, Treaty Reinsurance
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Support Claim matters
Communication and management of the internal and external stakeholders expectations
Build client relationship in tandem with Client Relationship Manager, working as a Client Team
Support carrier meeting for specific claims
Identify and report contract drafting problems and errors
Support claims data analysis and reporting. Monitoring claims SLAs and taking accountabillity for performances.
Quality control of claims information and reporting to business partner
Issue of claim/cash call in accordance with contract terms and SLA
Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
Timely reporting of major / large losses to brokers
Periodic update of outstanding loss reserve and status of open claims.
Interacts with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails)
Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases.
Support Premium matters
Use the renewal tracking list to track the list of renewing / new contracts under your care for receipt of Broker Finalized Email (BFE).
Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
Ensure all necessary information is included. If otherwise, this is to be summarized and reported back to the line manager after each renewal;
Identify and collate erroneous / missing treaty information in ACM and highlight training requirements
Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes, i.e. invoice/PANs or FDO.
Schedule revenue should be done in line with historical trending, broker's advice or broker's agreement on SA proposal
Process premium and accounts within established timeframes
Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clause and various adjustment as applicable in accordance with contract terms and service level agreement
Assist Client in computation of various term adjustment as required
Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts Third Party Approval and Joint Broking Agreement / Brokerage Sharing Agreement to be in place
Skills and experience that will lead to success
1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region
Detailed, meticulous and able to multi-task under tight deadlines
A team player able to communicate in a dynamic team environment
Excellent communication skills (verbal & written)
Ability to present to senior stakeholders in a professional environment
Strong computer / system literacy, including first class Word, PowerPoint and Excel skills
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]
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