Client Services Executive (institutional clients)

The client that we are working with is a global trading firm that caters to the trading needs of both consumer and institutional investors.

About the Job

• Attend to client queries (ie.trade-related queries, account queries) via phone calls, live chat and emails
• Escalate queries to the relevant departments and round back to clients in a timely manner
• Help clients to understand the trading lifecycle (ie. funding, position transfers, corporate actions, margin calculation)
• Participate in ad-hoc projects such as market reserch and platform training activities

Requirements and Skills

• Minimum Bachelor's degree
• Strong communication skills
• Minimum 2 years of work experience in financial institutions
• Good understanding of the financial markets & instruments (ie. Stocks, ETFs, Options, FX, Funds, Fixed Income)
• Licensed with CMFAS 1A , 2A , 6 and 6A

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597