Inok Systems Pte Ltd (An Activeo Company)
Inok Systems Pte Ltd (an Activeo Company) is a Value-Added Reseller (VAR) of business software solutions in the areas of IT Service Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM). We are authorized partners for BMC Software and ServiceNow.
Our main activities are the sales, marketing, deployment, training and technical support of abovementioned software products. Our customers are typically MNCs as well as government. We also work with most of the major System Integration companies as services partner.
Responsibilities:
- Engage and consult with clients on their requirements and pain-points.
- Work with delivery Teams to provide proof of concept environments for specific client engagements.
- Responsible for the design, build and implementation of the cloud-based solution.
- Delivery of ongoing improvement opportunities with processes, standards and policies.
- Conduct customer training and mentoring of team members.
- Provide expert advice (Subject Matter Expert - SME) to customers and internal teams and how the tool/solution can be used to address business requirements.
- Provide technical support to customers.
- Work as a team player, learning from others as well as mentoring.
Requirements:
- At least ten (10) years permanent full time working experience with ServiceNow (ITSM, CSM, IRM, SecOps, CMDB, ITAM, etc.) and/or BMC (Remedy 9 and above, ITSM Suite, Discovery, CMDB, TrueSight, Control-M, etc.).
- Minimum of three (3) years of experience leading teams.
- Strong interpersonal and presentation skills, including consulting skills.
- Strong oral and written communication skills.
- Strong passion for learning and teaching others.
- Understanding of Waterfall and/or Agile project management methodologies.
- Strong team player, capable of working as part of a virtual team and independently as circumstances arise.
- Lead efficient identification, troubleshooting, resolving and communication of systemic technical issues/failures/weaknesses/solutions to all responsible parties.
- Assist with issues or questions regarding the solution.
- Attend customer meetings as requested and scheduled.
- Certified System Admin or Certified Implementation Specialist certifications from ServiceNow/Remedy preferred.
- Ability to handle projects and situations independently with minimum supervision.
- Strong knowledge of ITIL processes. Minimum ITIL v3 certification will be advantageous.
- Programming experience (please list in resume, if any) will be advantageous.
- We will select applicants and hire based on real working experience and practical skills over paper certifications and educational levels.
