Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
At least 6 years of working experience in AWS, IT operations and vendor management.
Proactive and dedicated individual with multi-tasking capabilities
Working knowledge of and experience in Public Agency IT/System environment is preferred.
Familiar with cloud-based services such as Government Commercial Cloud (GCC), AWS and/or Azure.
Familiarity with security and access control measures to control privileged access to test and production environment.
Experience in networking technologies such as WAN, LAN, Network Security, Network Configuration, Load Balancers, VPNs and DNS
Good Experience in IAM is required.
Knowledge of disaster recovery, system backup and restore.
Troubleshooting connectivity and data transfer issues.
Certification in AWS SysOps or AWS Solution Architect Or AWS Cloud Practitioner is required.
Responsibilities:
Responsible for daily system health checks and proactive incident reporting.
Support new operation initiatives and to drive development of system integration,acceptance, performance management practice and performance testing.
Work with different stakeholders to perform technical support for any incident or request.
Support infrastructure services either on premise, hybrid, or public cloud environment to support systems by working closely with different stakeholders.
Support integration services between external systems either on premise, hybrid, or public cloud environment to support systems by working closely with different stakeholders.
Responsible for ensuring backup solution for data and system are operational state
Support for any application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA.
Responsible for tracking and maintaining asset inventory to ensure all asset are accounted for.
Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.
