Work Dynamics - Integrated Facilities Management
The Community Ambassador Front Office Lead plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.
As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA's maintain smooth operations by providing administrative support and execution of duties to the highest standards.
What This Job Involves
Front Office Management
- Manage a team of receptionists and mailroom officer
- Support Assistant Facility Manager with continual improvement of front office Standard Operation Procedures (SOPs)
Site Operations
- Create a comfortable, welcoming and hospitable experience for employees and their guest.
- Boost agility in the workplace by managing up-to-date visitor information.
- Anticipate client needs through observation to create memorable experiences.
- Manage lockers allocations and troubleshooting
- Adhoc responsibilities assigned by the Assistant Facilities Manager.
Customer Services
- Foster a sense of community and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
- Provide personable and efficient visitor registration services.
- Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
- Enhance safety and security of our client's facility by management of visitor movement.
- Execute emergency response plan to ensure safety of client and guest when necessary.
Occupancy Tracking
- Track and monitor headcount number and occupancy data of the site
Experience
- 2-years experience in Hospitality and/or Tourism sector or related professional area
- Diploma from an accredited institute
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Good command of verbal and written English
Personal Skills
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
