JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Community Manager
Work Dynamics - Integrated Facilities Management
Location: Depot Road
Site Management
Act as the Call Center Agent for the site.
Triage all work requests to respective parties
The single point of contact for requests, providing status updates as needed
Manage all colleague inquiries and issues tactfully and confidently
Conduct daily site walks to assess site and floor conditions
Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ready-to-use condition whenever unoccupied
Provide support and backup for site facilities coordinator, soft services, and MAC coordinator as needed
Provide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
Ensure office, kitchenette, and pantry equipment are in good working condition.
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace One Team
Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
Task/Responsibilities
Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations
Coordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual events
Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities
Consolidate all colleague issues and generate a monthly report
Monitor facilities email inbox where necessary
Assist with the badging process where necessary
Colleague Engagement & Communications
Be recognized and identified as the go-to or host of the office
Greet colleagues, using names when possible
Provide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessary
Support and align with Client's Pic with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation
Visibly engaged
To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.
Prioritize urgent issues/emails
Provide intuitive workplace delivery, anticipating colleague needs
Create, plan and implement colleague engagement activities and activations in partnership with client and other supplier partners
Provide backup support for conference services, guest services, and other roles as necessary
Internal JLL Duties
Support transitions activities to go-live
Onboarding support and Concierge White Glove Onboarding Program for JLL team members
Assist soft services program as needed
Administrative Duties
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager.
Additional duties as assigned by Client
Candidate Qualifications
Experience
Bachelors degree or equivalent
3 5 years prior experience in hospitality, tourism, events operations property management, or related profession
Skills
Confident, friendly & engaging
Teamwork driven
Hospitality mindset focused
Adaptable and agile
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Attention to detail
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
Primary Scope
Accept, create, and submit Get Service tickets on colleagues behalf via phone call, text, email or face to face engagement
Triage GetService tickets colleague engagement, managing expectations, acknowledgment, follow up and follow through JLL team onsite support
Monitor facilities inbox
Communicate and work closely with FM team to ensure completion of any outstanding items
Greet colleagues warmly with a smile and use name whenever possible
Conduct floor tours noting any changes or items in disrepair inclusive of office space, coffee pantries, reception area, etc.
Visibly engage with colleagues and develop trusted relationships educate, engage and advise
Manage colleague expectations by keeping them in the know
Answer incoming calls from the main facilities phone line and transfer to the Call Center at the end of each day
Assist with badging process
Manage follow up checklist
Innovation Partner with client human resources to help develop a schedule of engaging live and virtual events mini mindfulness pop-ups, mini stretching sessions, culinary teaching kitchens
Intuitive service delivery, anticipating occupant needs
Assist colleagues with requests or connecting them to the correct resource in the workplace i.e., AV support, mail services
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
