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. Assist the Anti Scam Team in reviewing escalated scam cases and updating the necessary information into our fraud surveillance systems for reporting and analysis.
. Assist the Anti Scam Team in identifying hotspots and trends whilst maintaining the data.
. Supporting the main ops team in reviewing fraud alerts and engaging potential victims in view of preventing them from being scammed.
. Following up on reported/intercepted cases and liaising with LEA and other Banks on recoveries.
Internal ref: 9209
Regards,
Lini
Recruitment Consultant
R22108463
Role:Other Customer Service/Call Center
Industry:Other
Function:Customer Service/Call Centre/BPO
Job Type:Permanent Job
Date Posted: 08/11/2024
Job ID: 99618451