Concept Manager

About Us:

Lucid Experiences is an immersive entertainment company that creates meaningful and purposeful entertainment experiences. We are now seeking a dynamic Concept Manager to oversee the successful management and growth of our latest concept. This role combines leadership, strategic planning, and hands-on management, ensuring both operational excellence and exceptional customer engagement.

About The Role:

- Reports to the CEO: Provide regular updates on operational performance and drive towards achieving targets assigned by the CEO.

- Overall Management: Oversee daily operations to ensure the seamless execution of all aspects of the concept, including ticketed attraction, workshops, merchandise retail, and F&B. Maintain high service standards and operational efficiency across all areas.

- Profit & Loss (P&L) Management: Monitor and manage the financial performance of the concept, ensuring profitability targets are met and exceeded. Implement strategies and set financial benchmarks to achieve and surprise financial targets.

- Attraction Positioning: Develop and execute strategies to position the concept as a top attraction in Singapore and the region. Maintain a competitive edge by constantly refining the guest experience and promoting the attraction effectively.

- Customer Experience & Reviews: Lead initiatives focused on customer satisfaction, ensuring consistently high levels of positive feedback. Proactively engage with customers and implement measures to secure glowing reviews and repeat visits.

- Hiring & Team Leadership: Recruit, train, and manage the team, fostering a work environment that prioritises productivity, positivity, and a customer-first attitude. Provide continuous development opportunities for team members.

- Partnerships & Promotions: Work closely with marketing and business development teams to drive partnerships, promotions, and initiatives that elevate the concept's visibility and growth.

- Compliance: Ensure that all operations are compliant with relevant health and safety regulations, as well as local laws and standards. Continuously review compliance measures to keep up with any regulatory changes.

- Business Planning & Improvement: Prepare and implement short-term and long-term business plans, budgets, and forecasts to drive growth and operational efficiency. Identify areas for continuous improvement to ensure the concept remains innovative and profitable.

Key Qualifications:

- Proven experience in general management, operations, or a similar role within a service or attraction-based industry.

- At least 5 years of experience in a senior management role.

- Strong understanding of financial management, including P&L.

- Extensive knowledge of F&B and attraction operations, with strong organisational and communication skills.

- Demonstrated success in driving customer satisfaction and managing attraction rankings.

- Excellent leadership and team management skills with experience in recruitment, training, and workforce development.

- Strong communication skills and the ability to work collaboratively across teams.

- Strategic thinker with an innovative mindset, capable of executing creative solutions to improve business performance.