JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Work Dynamics - Integrated Facilities Management
Accountabilities
Operations
Assist with VIPs arrival
Manage the concierge counter and all enquires
Manage calls
Log all feedback and follow through until case is satisfactorily resolved
Handle complaints and deploy facilities team support
Use the Visitor Management System to pre-register guests / visitors
Book and manage meeting rooms (setup, cleanliness, AV etc.)
Event coordination
Generate concierge reports
Assist and deploy Butler Services
Assist Helpdesk as and when needed
Ad hoc tasks that may be assigned as when needed
Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)
Responsible for Call Log reports
Responsible for Meeting Room reports
Responsible for Event Reports
Ensure escalated issues are reported to manager immediately
Other reports and activities assigned by the manager
Key Result Areas/ Competencies
Ability to work under pressure efficiently
Proactive and solution oriented, friendly with assertive and personable nature
Demonstrate initiative and able to work in a team-based environment with plenty of movement
Experience in using Microsoft Excel and Word
Decorous and Diplomatic
Required Qualifications & Experience
Experience in the service industry
Able to multitask with good time management skills
Good relationship building skills
Strong written and oral communication skills
Fluent speaking and written English are required
Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent
Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage
Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
