JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Concierge Team Leader / Receptionist
Work Dynamics - Integrated Facilities Management
Customer Services/ Guest Management
Welcoming all visitors to the client office
Notifying departmental EAs and/or meeting host of their guests arrival
Coordinating with building lobby and other reception desk
Coordinating with Catering team as and when needed / arranging catering for local meetings / events
Receiving, fielding and re-directing internal and external calls
Provide best in class client service support and customer experience
Conference Room Management
Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
Creating and running daily reports from EMS / Book-It
Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Performing daily room checks of all conference rooms; reporting any issues by creating Corrigo/ SNOW tickets and monitoring until issues are resolved
Ensuring the reception area & meeting room is clean and tidy at all times
Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW/ Corrigo tickets, and following up until these items are resolved
Ensuring newspapers, magazines and publications are current and neatly displayed
Ensuring wardrobes are empty of debris, and free and clear to accept guests coats and luggage
Resources Management
Manage the receptionist and ensure smooth daily operation at the concierge counter
Arrange reliever when receptionist is on holiday or urgent leave
Event Management
Assist Regional catering team with local events
Arrange technical support to fulfil event hosts venue requirement
Arrange pantry attendant for set up cutlery
Office Administration Tasks
Expenses and Invoice Management
Mail / print services (including stationary inventory management)
Subscription services
Courier management
Physical Records Management
Confidential Waste Management
Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
Pantry services management
Security requests and monthly access report management
BMO & Cleaning requests including pest control
Proactively ensure smooth team operations and effective collaboration which includes enhancement of timeline to achieve KPIs
Collaborate with internal/external stakeholders to day-to-day activities
Support Facilities Manager as the first contact of escalation from Concierge Service when clients feedback arises.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
