Handle incoming calls, redirecting them appropriately, and taking accurate messages when necessary.
Manage and maintain an organized inventory of office and pantry supplies, placing orders when necessary.
Uphold and enforce security protocols, including visitor registration and access control procedures.
Generate reports and perform data entry tasks accurately and efficiently.
Offer administrative support to the CEO's office, including drafting correspondence, arranging appointments, and managing calendars.
II. Hospitality and Guest Service Responsibilities:
Provide exceptional executive and cordial guest service experiences.
Respond promptly to meet and exceed guests needs.
Anticipate and action the needs or concerns of guests and VIPs to exceed client expectations.
Act as the primary point of contact for employees and their guests, addressing inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact their care and comfort.
Strive to continually improve service performance and enhance the overall guest experience.
Warmly welcome guests upon arrival and register them according to guidelines.
Coordinate and execute special events, meetings, and conferences hosted by the CEO's office.
Collaborate with other departments to ensure smooth operations and seamless guest experiences.
Stay updated with current industry trends and developments related to guest services and reception activities.
III. Qualifications and Additional Requirements:
Able to multi-task and work under pressure in a fast-paced environment.
Preferably possess 5-8 years of experience in the hotel or airline industry, focusing on C-suite guest services.
Able to work independently while adhering to established standards and procedures.
Always maintain a professional and polished appearance, following the dress code policy.
Possess exceptional communication and interpersonal skills.
Exhibit strong organizational and time management skills.
Proficiency in MS Office suite and other related software.
Handle confidential information with utmost discretion.
Friendly and positive attitude towards guests and team members.
Familiarity with property safety, first aid, fire, and emergency procedures.
Participate in training and workshops to enhance relevant skills and knowledge.
