Constituency Manager (Tampines)

Job Scope:

. Assists to formulate, implement and review plans for the development of GROs and the community.

. Attends monthly meetings of the GROs assigned and takes follow-up actions.

. Acts as a catalyst to encourage and assist the GROs to plan and implement community projects.

. Provides administrative and logistical support and guidance to the GROs to facilitate eff ective implementation of their activities.

. Co-ordinates the recruitment, appointment and reappointment of members of the GROs to ensure a high level of involvement and minority group participation.

. Explains government policies, facilitates discussion and channels feedback to appropriate parties to develop and strengthen the GROs as an effective communication channel between the government and the people.

. Mobilises residents to participate in national campaigns and projects

. Assists to submit progress reports on the GROs, provide feedback and recommend changes and improvements, thereby facilitating communication and co-ordination.

. Assists to supervise and guide staff in the Constituency Off ice to ensure optimal utilisation of human resources in achieving constituency and targets.

. Initiates marketing / promotion eff orts to develop and promote CC programmes to meet targets set.

. Assists Constituency Managers in organising community outreach and projects, including sub-group activities.

. Provides information and handles enquiries on CC services to the general public.

. Promotes CC membership scheme/activities/courses/events

. Meets Service Standards at all times

Other duties include:

Administration

. Together with the appointed Finance Coordinator, ensures the proper accounting

and cash management of the GROs.

. Monitors the budgetary requirements and expenditure controls of the GROs.

. Ensures timely preparation of monthly and yearly statements of accounts of CC-

based committees for the committees endorsement.

. Ensures the Treasurer of the non CC-based committees carry out timely

preparation, approval and submission as required of monthly and yearly

statements of accounts.

Business Development

. Reviews and evaluates the relevance of all CC courses in meeting the recreational, social and educational needs of the residents. Submits evaluation reports and findings to committees on a regular basis.

. Plans and designs marketing strategies to develop and promote CC courses.

. Identifi es and builds positive working relationships with external parties to promote interesting and novel courses and programmes at the CC.

. Provides supervision and guidance to the Constituency Support Officers to facilitate effective implementation of their courses and the day -to-day operations at the counter.

. Supervises Constituency Support Off icers in handling feedback, complaints and enquiries of public professionally.

. Supervises and guides the staff in administering the Community Centre/Club Management System to maintain the membership/facilities and courses data.

Operations

. Coordinates with Facility Manager/Facility Executive from Logistic Works Division to work with Managing Agent (MA) to upkeep the facility of the CC.

. Oversees the maintenance, security and housekeeping (cleaning, pest control and horticulture services) of CC.

. Coordinates among the CC Management Committee, Co-users of CC, MA and HQ for all works and services carry out in the CC building.

. Ensures service standards are met.

. Conduct inspections daily to ensure that the CC is clean and feedback on the defects of CCs at regular intervals to ensure established standards are met.

. Follow up on replies, reminders, and queries on MA/maintenance matters, which are outstanding and requiring actions/confi rmation.

. Performs any other matters related to the housekeeping, security, and maintenance of CCs.

. Attends regular meeting to ensure MA's service standards are met.

Working Arrangement:

Location: Tampines

Contract Duration: Immediate - 17 May 2025

Working Hours:

5 Day (flexible 3AM & 2PM) work week (4 weekdays 1 weekend)

AM: 9am - 6pm

PM: 1pm to 10pm

Salary: $2,800 - $3,300

Job Requirements:

1) Takes an interest in own and others growth and development, encouraging change and lifelong learning

2) Is a positive source of energy and encouragement for the team

3) Gives helpful feedback and acknowledgement

EA License No.: 96C4864

Reg. No.: R22110485