Not just a job, but a career
Yokogawa, award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Responsibilities
Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and corporate levels
Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues
Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data
Lead a cross-functional internal team to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a regional and global level
Develop internal marketing plans and work collaboratively with other departments (e.g., Business Marketing, Market Intelligence) to improve internal relationships and build strong external customer relationships
Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers
Support global team in the maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services
Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct
Act as SME in (Fine Chemical) providing leadership, best practices of the industry and show Yokogawa solution capability as the trusted partner.
Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs
Job Requirements
Master's Degree or Equivalent Level, preferably in STEM (Science, Technology, Engineering, and Math)
More than 10 years of experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames
At least 6 to 10 years of substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level
Possess extensive industry domain knowledge
Must be able to travel with planned or short noticed on-demand basis to support the region whenever there is a business opportunity
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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