Contact Centre Agent

. Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

. Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

. Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

. Enter details of all the interactions accurately in the designated interaction management system.

. Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

. Good communication skills in English

. Proficiency in other languages/dialects may be required depending on programme requirements

. Proficient in Microsoft Office applications

. Ability to work shifts, weekends, and public holidays when required

. Ability to handle difficult interactions in a professional manner

. Possess N levels, O levels, Higher NITEC/A-Level/Diploma/Degree

. At least 2 years of relevant working experience in contact centre, customer support and customer service functions