Contact Centre Team Lead (Healthcare Industry)

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Execute new workflows, improvement initiatives and changes
• Conduct regular performance reviews to supervise Customer Service Associate's (CSAs) performance
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 years of experience in leading a team of staff in the healthcare industry, contact centre environment and/or service related industry
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Able to multi-task and work under a stressful environment

We regret that only shortlisted candidates will be notified

Interested applicants kindly click on apply now or send your updated resume to

Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com