You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of
Customer Excellence.
Your Role
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing
all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by
working with a variety of internal + external stakeholders while focusing on the following key objectives.
Your Responsibilities
To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a
professional manner.
To manage + process received orders in the system, handing them over to the warehouse operations team
for completion.
To communicate with customers regarding the order status or when issues arise.
To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system
entry.
To coordinate with customer to submit billing as per agreed timeframes along with required supporting
documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g.
data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customer contractual obligations on the part of the company.
Your Skills and Experiences
High school diploma or equivalent; associate or bachelors degree in Logistics, Supply Chain Management, Business, or a related field is preferred.
1-3 years of experience in customer service, logistics, supply chain, or related fields.
Proficiency in logistics management software and systems (WMS)
Excellent communication skills, both verbal and written.
Strong problem-solving and conflict resolution abilities.
Strong organizational skills and attention to detail.
About Kuehne+Nagel
With over
- 000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the worlds leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Farah
[Confidential Information]
