[Convertible!] 6 Month Contract Call Centre Assistant @Jurong East #HJCJ

Location:

Jurong East (island-wide pickup service provided)

Salary:

$2.5K (contract period)

After conversion (AL 21 days, MC 28 days + VBs)

Working Hours:

5-day work week (Mon to Fri, 830am 530pm)

Core Responsibilities (Training given):

Working for a major holding company, under the healthcare business unit for distribution of pharmaceutical products to assist in handling client phone calls and order processing.

General Responsibilities:

• Follow and adhere to work processes and SOPs in performing day-to-day tasks.
• Receive and handle inbound customer orders, queries and complaints (via hotline).
• Document and record customer details, queries and complaints.
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction. Resolve customer queries/complaints as per SOPs and channel to respective operations team for immediate resolution.
• Provide feedback to supervisor on improvement areas based on customer/client issues.
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system.
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions.
• Establish and maintain good working relationships with clients/customers.

Requirements:

• Have Call Centre/ Customer Service or order processing experience
• Minimum Nitec, do note that this is not a purely call centre assistant role but is more on order processing
• Handle sales orders, customer and client enquiries/complaints
• Provide high service levels to the respective customers and clients

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [Confidential Information]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)