Job Summary:
We are seeking a dedicated Corporate Affairs Executive to manage and grow our corporate client relationships. This role involves sourcing and recruiting potential clients, overseeing corporate accounts, responding to inquiries, handling tenders, and ensuring efficient administration of ongoing classes. The ideal candidate will have a strong background in client account management and experience with invoicing, purchase orders, and billing processes to ensure smooth payment cycles for our corporate clients.
Key Responsibilities:
Account and Relationship Management
- Serve as the primary point of contact for corporate clients, responding to inquiries, identifying, negotiating, and closing business deals.
- Build strong rapport with new and existing clients, maintaining positive, professional relationships and achieving high customer service standards.
- Propose, customise, package, and present courses, programmes, and services that meet clients needs.
- Prepare budgets and develop quotations based on project/ course requirements, ensuring accuracy and alignment with client expectations and profit margins.
- Support academic development in ensuring the design and development of courses, materials, assessments etc meet clients needs.
- Support business development by identifying client needs and promoting additional services that align with inlingua's offerings.
Class Administration and Coordination
- Manage the setup and coordination of ongoing classes for corporate clients, including scheduling, assigning teachers, and ensuring all logistical needs are met.
- Prepare and update class schedules, materials, and necessary documents (e.g., Certificates, reports) for the course duration.
- Engage and coordinate with external vendors for necessary logistical needs (e.g., venue booking, client reservations, catering if required)
- Monitor class progress, address any client or teacher concerns, and ensure client satisfaction throughout the course duration.
Invoicing and Billing
- Oversee end-to-end invoicing processes, including generating, reviewing, and sending invoices to corporate clients in a timely manner.
- Handle purchase orders (POs) and ensure alignment between invoicing and POs for accurate financial tracking and records.
- Coordinate with clients to resolve any billing discrepancies, follow up on outstanding payments, and ensure smooth payment collection.
Payment and Financial Records
- Prepare billing statements, track client payments, and update internal systems to reflect accurate financial data.
- Work closely with the finance department to manage payment schedules, reconcile payments received, and maintain organised records for auditing and reporting purposes.
Tender and Proposal Management
- Seek out and manage corporate tender processes, including reviewing RFPs, preparing and submitting proposals, and handling any related documentation.
- Coordinate with relevant departments to gather necessary information for proposals, ensuring that all submissions meet client and company standards.
Business Development
- Identify opportunities for client retention and upselling of additional services to meet corporate client needs and enhance service offerings.
- Contribute to team discussions and strategies aimed at expanding the corporate client base and improving service delivery.
- Seek out business opportunities and market the school's courses, programmes, and services to potential markets, partners and clients.
Requirements:
- Bachelor's degree in Business Administration, Accountancy, or a related field preferred.
- 2+ years of experience in account management, invoicing, and billing, ideally within an educational or service-based organisation.
- Strong organisational skills with the ability to prioritise tasks and manage multiple client accounts and projects simultaneously and efficiently.
- Demonstrated experience managing projects from start to finish, ensuring that deadlines, client expectations, and quality standards are consistently met.
- Excellent verbal and written communication skills with a customer-focused approach to building and maintaining professional relationships.
- Detail-oriented and proficient in handling financial records, invoicing, and billing to maintain accuracy and compliance in all transactions.
- Proficient in Microsoft Office Suite
- Experience with school management systems or financial systems is a plus.
