Job Description
- Conduct debt collection from debtors via phone calls.
- Negotiating with debtors to provide best payment option to clear outstanding amount.
- Initiate necessarily follow up action for collection (as per defined process).
- Conduct administrative duties - monitoring of payments and file management.
- Maintaining a high level of customer service while collection actions are adhering to company policies and procedures.
- Able to handle complaints and understand customer concerns to provide solution.
- Any other ad-hoc duties.
Required Knowledge & Experience
- Possess strong written, communication and negotiation skills.
- Able to communicate in English. Other local language will be a plus.
- Able to make good judgement in reviewing assigned accounts.
- Computer literate and able to adapt to company software and applications.
- Work independently and as a team player.
- Customer centric.
.Important Note:
As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.
Benefits
- Annual Leaves (capped to 18-days)
- Compassionate Leaves (capped to 3-days)
- Marriage Leave (3-days)
- Birthday Leave (1-day)
- Examination Leave (2-days)
- Off-In-Lieu to credit if Public Holiday falls on a Saturday.
- Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & Foreign Worker Medic for foreigners only)
- Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
- Salary increment after successful confirmation based on individual's performance.
5-days work
Nearest MRT: Expo
