CSA - UK Multi Chat- MZ

Customer Operations are the heart of Teleperformance and every Customer Service Adviser has the power to solve problems quickly and with minimal fuss. You'll be our customers first point of call and provide support by being honest and transparent with our customers through our various channels You'll spot patterns and identify potentially vulnerable customers as well as financial crime, referring customers to specialized areas where needed. We'll give you all the tools and training you need so you know exactly how payment systems work, and you'll listen to customers concerns with positivity, empathy and patience. Then you'll fix whatever the problem is and stop it from happening again. You'll also be on point to support your colleagues when you feel ready to do so.