Customer call center agent (Bank / Up to midnight shift)

Inbound Call Centre
Working hours: Rotational shift, Mon - Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months (renewable / convertible)
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
. Maintaining a positive, empathetic, and professional attitude toward customers.
. Responding promptly to customer inquiries on general and transactional enquiries
. Communicating with customers through various channels.
. Acknowledging and resolving customer requests.
. Customer outreach to encourage the use of digital services.
. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
. Collaborate with stakeholders to resolve all customer queries and requests.
. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE O Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

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PERSOLKELLY Singapore Pte Ltd . RCB No. 200007268E . EA License No. 01C4394. Reg. Reg No: R23117785 (Lok Ding Hann)