Brief Description:
This position serves as the primary contact for customers by receiving customer requests for quotes, orders, inquiries as well as resolving customer product and service issues through the phone and email. Providing a seamless customer experience through expertise, ownership, accountability, and responsiveness is paramount. This position will report to the Customer Service Manager.
Key Responsibilities:
Answer inbound calls and manage emails as well as other electronic communications in a fast-paced & dynamic environment.
Receiving, processing, and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates etc.
Provide timely updates on order status, scheduled shipment dates, and other customer related inquiries as required.
Responsible for initiating and processing returns through final resolution.
Support Account Executives to ensure the highest level of customer satisfaction as well as to proactively identify issues based on customer interactions.
Effectively communicate with internal and external customers.
Escalating queries and concerns both internally & externally, when necessary and with utmost urgency.
Proactively liaise with internal stakeholders to support and implement appropriate channels and solutions to address customers concerns.
Job Requirements
Bachelors degree.
Fluent in English (spoken & written).
Strong ownership and good attitude; Strong technical aptitude.
Goal oriented/results driven; Highly organized with strong communication and interpersonal skills.
Strong computer experience required: Excel, Word, PowerPoint, CRM software, Outlook.
Experience in data-crunching and preparing reports.
Work experience in a multi-national organization would be preferred.
Team player, excellent response, and collaborative.
Strives on Customer Success.
Minimum 3-5 years of customer service experience and supporting role required.
Demonstrated proficiency in keyboarding skills and MS Office Suite.
Experience with SAP (or other ERP systems) and Salesforce.com preferred.
Mechanical or Technical aptitude required.
Prior experience in power transmissions and/or engineering knowledge will be preferred.
About Regal Rexnord
Regal Rexnords 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Companys end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
