Customer Care Associate

Join Our Front-of-House Team!

Are you passionate about creating a welcoming and engaging environment for families Do you love the idea of working in a lively centre where every day brings something new If connecting with parents, students, and teachers sounds like your dream role, we'd love to meet you! Our FOH team is at the heart of our centre's daily operations, acting as the first friendly face for our community.

What You'll Be Doing

Front-of-House Superstar

• Be the welcoming face at our reception, greeting parents, students, and visitors with a smile! You'll manage check-ins and check-outs, ensuring each person feels right at home.
• Answer initial questions from parents and guide them through our range of offerings: from Student Care and Early Years programmes to third-party educational activities and events. You'll help them find the right fit for their child's unique needs.
• Be a true relationship-builder, tuning into parent and student needs, and delivering exceptional service with every interaction.

Smooth Operator

• Oversee the little details that make a big difference! Manage bookings and rescheduling of programmes, set up rooms for each session, and assist with day-to-day needs, including centre opening and closing duties.
• Keep our centre running like clockwork by ensuring equipment is maintained and our spaces are always inviting and organised.

What We're Looking For

• Experience & People Skills: Previous experience in front-of-house or similar roles is a big plus! If you're great with kids and can connect easily with parents, you'll be a perfect fit.
• Tech-Friendly: Familiarity with learning management systems or CRM tools is helpful as you'll be keeping things on track for our centre.
• People Person: Your warm, engaging personality will shine here, especially in your interactions with parents and children. You communicate with empathy, positivity, and ease.
• Adaptable & Energetic: This is a fast-paced environment, and no two days are the same! A flexible mindset and creative problem-solving skills will go a long way.
• Weekend & Holiday Availability: We'll need you during ad-hoc shifts, weekends, and public holidays - our families count on us, and we count on you!

If you're ready for a role that lets you engage with families, make connections, and enjoy a dynamic work environment, apply today and become an essential part of our Front-of-House team!

Why Join Agora

We embrace input from our team members and encourage fresh ideas and continuous improvements, whether you are an educator, an events host or a part of our front of house team.

Here's why you should join us:

Innovative Environment: Work in an environment where your ideas matter and you have the opportunity to drive real change within a tech-enabled setting

Collaborative Culture: Join a team that values open communication and mutual respect.

Growth Opportunities: Benefit from professional development and courses to advance your career.

Flexible Work Options: Enjoy flexible arrangements to fit your lifestyle, whether full-time, part-time, or freelance.

Become part of a forward-thinking team that's passionate about creating a better place to learn and grow. If this resonates with you, reach out to us.