Join Electrolux Professional Group - as
CUSTOMER CARE EXECUTIVE
ABOUT THE JOB
We, at Electrolux Professional, are looking for Customer Care Executive role, who can provide our Customers and Dealer with Best-in-Class Customer Care Service and Support. Person should be able to adopt, adapt and implement Global Customer Care Strategy in the local environment. Also, to develop and grow business in the Customer Care segment with PACS.
ABOUT YOUR TASKS:
To handle telephone traffic for a pre-sales, point of sales and post-sales environment
To resolve and process all consumers enquiries and requests in a professional manner
To accurately input orders onto the in-house system
To work as part of a team, meeting individual, team and department objectives
To be self-sufficient and able to prioritise tasks on hand.
To be able to communicate with both external and internal customers at all levels.
To be able to understand spare part diagrams and communicate with relevant personnel in factory to swiftly identify relevant spare parts.
To coordinate with factory logistics team and monitor delivery status for all spare part orders.
To have a continuous focus on customer care
To issue quotations for all Accessories, Consumables and Spare Parts to clients and to follow up on quotations.
To manage all Warranty related request and data recording
To ensure all enquiries, questions, issues, and customer complaints are fully resolved.
To manage Regional Training administrative requirements
ABOUT YOU
Basic technical knowledge in commercial Beverage, Foodservice & Laundry equipment with preferably 2-3 years experience in similar field.
Customer interaction
Technical knowledge application
Fluent English language
Proficient in Microsoft Office applications
Must have strong oral and written communication skills
REQUIRED COMPETENCES
Customer Obsessed - you are focused on delivering value to the customers, both internal and external
Trustworthy you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
Sustainable You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
About the Electrolux Professional Group
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers work-life easier, more profitable and truly sustainable every day. Our solutions and products are manufactured in 13 plants in eight countries and sold in over 110 countries. In 2023, the Electrolux Professional Group had global sales of SEK 12bn and approximately 4,300 employees. Electrolux Professionals B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
