Role & Responsibilities:- Maintain a deep understanding of the companys health and wellness offerings
Deliver a comprehensive service to enquiring customers- Handle customers enquiries, complaints and feedback across all business divisions across multiple platforms such as email, WhatsApp, social media in a timely and professional manner within expected timeframes
Engage and manage feedbacks and complaints promptly, investigate cases thoroughly and work to provide appropriate solutions and follow up to ensure resolution
- Keep accurate records and document customer service actions and discussions
Build and maintain strong relationships with customers to foster loyalty and repeat business.- Conduct follow-up calls and surveys to gather customer feedback and identify areas for improvement.
Provide training, guidance and feedbacks to junior staff whenever required
- Perform other administrative duties assigned by supervisor
ITE/Diploma in any field or equivalent
- Minimum 1 year of experience in customer service
Customer-centric mindset with a passion for delivering exceptional experiences- Possess organisational skills to manage customer records, documentation and administrative tasks
Good communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
- Able to work well in a team or independently
Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
#Minmedgroup
Job Types: Full-time, Permanent
Pay: $2,- 00 - $3,200.00 per month
Benefits: - Additional leave
Professional development
Schedule:
Supplemental Pay:
Work Location: In person
