Customer Care Officer (Live Chats) #ez

Your new company

Client is an electricity distribution company in Singapore seeking to hire 1-year Live Chat agent.

Location: Kallang

Salary: up to $2,800 (+ sign-on bonus & yearly bonuses)

Work hours: Monday - Friday: 8.30am - 5.30pm / 9am - 6pm

Alternate Saturdays: 8.30am - 12.30pm / 9am - 1pm

Your new role

• Manage customer's enquiries from our digital platforms (live chat) and ensure customer enquiries are resolved to achieve customer satisfaction
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

What you'll need to succeed

• Min Diploma in any discipline with at least 1 - 2 years relevant experience
• Strong analytical skills with an eye for details

What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [Confidential Information] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D