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Customer Care Representative (Contract)

Jobscentral
Early Applicant
  • 21 days ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Singapore
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Job Description

Job Description

Job Description

  • Respond to customer inquiries and requests via phone, email, and live chat.
  • Provide accurate and comprehensive information regarding products, services, policies, and procedures.
  • Address customer complaints, concerns, and issues with empathy and professionalism.
  • Analyze customer concerns and determine the best course of action for resolution.
  • Collaborate with relevant departments to escalate and resolve complex issues.
  • Follow established protocols and guidelines to ensure consistent service quality.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Document solutions, actions taken, and any follow-up required for each customer case.
  • Stay up-to-date with the company's products, services, and updates.
  • Strive to exceed customer expectations by providing outstanding service.
  • Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
  • Follow company policies and procedures to ensure consistent and compliant service delivery.
  • Adhere to data privacy and security guidelines when handling customer information.

Job Requirement

Job Requirement

  • Minimum GCE O level
  • Possess good communication skills and positive attitude
  • Ability to handle pressure and tight deadlines
  • Computer literate, knowledge in Microsoft applications a must
  • Customer Oriented

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

customer service
Computer Literate
Microsoft Applications
communication

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Date Posted: 03/11/2024

Job ID: 99047957

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