Job Overview:
We are seeking a fun, dynamic and versatile candidate to join our customer engagement team. If you have a passion for service and a love for collectibles this may be the job for you.
The successful candidate will play a critical role in ensuring customer satisfaction through efficient and timely handling of all inbound customer communications. These can range from product enquiries to post sales services.
Key Responsibilities:
- Interact with customers, followers, and fans in a friendly, helpful, and respectful manner, addressing inquiries, concerns, and feedback effectively.
- Work closely with customers to resolve their issues, whether they are related to our products or services, inquiries, or general feedback.
- Gather valuable feedback from customers and relay it to the relevant departments to help improve our products, services, and overall customer experience.
- Manage and oversee the returns process, ensuring that returned products are properly inspected, documented, and processed efficiently.
- Handle refund requests and process payments promptly and accurately, adhering to company policies and guidelines.
- Determine eligibility for refunds or exchanges, ensuring they meet established criteria.
- Work closely with relevant departments for post sales follow ups.
- Support Marketing department for Customer Engagement activities.
- Work closely with E-Commerce team to ensure products are launched on time.
- Maintain records of all social media interactions, analyze trends, and provide regular reports on customer sentiment and engagement to help shape our social media strategy.
- Generate reports on returns and refunds activities, tracking trends, and analyzing data to make informed recommendations to management.
Requirements:
- Applicable to Singaporeans and Permanent Residents only.
- 1-2 years work experience in customer service or a related field who have a passion for service or love for collectibles may also apply.
- Entry-level candidates with strong learning abilities will be considered.
- Excellent communication skills, including verbal, written, and active listening skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Experience in Data Capture, CRM and Social Media tools is a plus (eg: Salesforce, Jotform, Emplifi, Facebook Business).
- Proficiency in Microsoft Office.
- Higher NITEC in relevant courses may apply, Local Diploma Holder in relevant courses preferred.
- If you are passionate about customer engagement and have a track record of providing exceptional service to clients, we encourage you to apply for this exciting opportunity to join our team.
