Provide professional front-line support, being responsible for answering enquiries and providing accurate information to customers via the phone, email and internet.
Job Responsibilities
- Adherence to shift schedule
- Ensure that calls are answered within 3 rings
- Achieve minimum Call Quality evaluation score of 80%
- Actively up-sell / cross-sell childcare vacancies at alternative centres to parents, waitlisted at popular centres.
- Ensure follow-through actions are carried out according to service standard and established guidelines
- Assist to buddy new staff as a mentor when required
- Offer first call resolution to appease customer/parent when a feedback is raised
Job Requirements
- GCE O level holder and above
- Min 2 years relevant experience in handling incoming calls in a contact centre environment.
