Customer Experience Ambassador 客户体验大使 (Part-Time/Full-Time)

Who We Are:

Capital C Corporation, a leading Singapore-based fintech company, as we transform financial services in Southeast Asia.

With a decade of experience and a startup mindset, we're enthusiastic about the opportunities in Southeast Asia to supercharge our users.

Our technology is purpose-built, enabling us to reach and empower underserved individuals through digitalization, offering a wide range of financial solutions, including consumer, MSME business, two & four-wheeler financing, buy now pay later, and salary advances for developing countries, all aimed at boosting financial stability.

Come join us on our journey to revolutionise financial inclusion and enhance lives across Southeast Asia. Our mission: Driving financial inclusion, enhancing lives.

新领先技公，Capital C Corporation，正在招

凭借年验断创新精神，们致力于东亚务行业

们有技术使们能够通过数字化手段触并未曾得到充分务社群，这包括消费者中业们使是增强他们财务稳定性，时推动包容，东亚人活

们使：推动包容，活

Job Overview:

As a Customer Experience Ambassador, you're the warm and welcoming representative of our company. Your role goes beyond just wearing a friendly smile it's absolutely vital. Your mission is to ensure that every customer feels exceptionally well cared for, and you play a pivotal role in ensuring the front-end of our business operates flawlessly and at its peak performance.

Your primary objectives include maintaining our professional image, delivering outstanding customer service, and ensuring that each customer's journey with us begins seamlessly.

作为客户验大使，是公热情接待客户代表工作仅仅是展现容，更是确客户到宾至

也在确公业务作方挥了至关作首任务包括维护们业形象供越客户务，以确客户与们关系顺畅阻

Responsibilities:

Your daily activities involve assisting new customers with the onboarding application process, promptly addressing their inquiries, managing and incorporating their feedback, and maintaining a professional and organised environment for both walk-in and appointment-based customers.

日常工作包括助客户完贷款请，迅速解他们问，他们馈，以维护一个业有环境，论是对于直接询还是约询客户

Requirements:

We're seeking someone with a customer-focused attitude, known for their cheerful and welcoming personality.

In addition to excellent computer literacy, this role requires excellent proficiency in both English and Mandarin to liaise with Mandarin-speaking clients. While we don't have a preference for visible tattoos, we are open to candidates with modest or discreet tattoos. Additionally, maintaining a presentable appearance is highly regarded for this role.

Skills that can bring added value to this role include having prior experience with CRM systems, being proficient in using the Google Workspace suite, and having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.

们正在寻找一性开朗具备出色客户务度团

除了越技能，也该能够熟练地使英语中文进行沟通，为需与说中文客户进行交此外，对于这个说，仪表端整也备视

其他有利件包括具有使CRM系统先验，熟练使Google Workspace软件，以在客户务领域工作历，例在行店或其他办公室果具备这些优势，将会是一个分项

Working Hours:

• Both Full-time and Part-time roles available
• Full-time: 2 rotating shifts: 10 am - 7.30 pm and 10.45 am - 8.15 pm // 5-day workweek: Monday to Saturday, Sunday off + one additional off-day during the week
• Part-time: Kindly indicate your days/hours of availability per week, for our consideration