Our client is actively searching for a Customer Experience Specialist to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!
The responsibilities of this role are:
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up closely with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- All customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
- Perform other assigned duties and/or project work.
The ideal candidate will need to have the following qualities and experience:
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
- Possess a positive mind-set with a CAN-DO attitude, and passion to deliver quality customer service.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Experience in SAP will be an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
An exciting career awaits the right candidate! Click Quick Apply to register your interest now.
All applicants CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
CTES Consulting PTE LTD
EA License No.: 07C3481
EA Personnel Registration No.: R2091054 (Clifford Lim)
