Location: Alexandra
Salary range: $2,800 - $3,500
Responsibilities:
- Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat.
- Collaborate closely with internal teams to ensure timely resolutions.
- Proactively identify and escalate trends, potential issues, and recurring service failures to the team lead or manager, implementing corrective actions to prevent future occurrences.
- Accurately log all customer service requests and follow-up interactions in the CRM system in a timely manner.
- Assist in processing and invoicing of local and export spare part orders.
- Prepare and generate weekly customer service reports, as well as monthly reports for the Business Unit (BU) and Head of Department (HOD).
- Manage spare parts inventory effectively.
- Undertake additional duties and project work as assigned.
Requirements:
- Previous experience in a call center, banking, or customer service environment is preferred.
- A positive mindset with a CAN-DO attitude and a passion for delivering high-quality customer service.
- Excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Familiarity with SAP is an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
Interested applicants, please email your resume to [Confidential Information]
Tan Li Lian
EA 01C3135
Reg R1100465
