Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.
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How will you CONTRIBUTE and GROW
The Customer Quality Engineer is the primary contact for resolving quality issues and concerns with customers. You will interface with management at all levels, ensure adherence to customer quality and procurement specifications, and directly handle quality issues between customers and suppliers.
Act as the primary point of contact for customers on quality-related tasks, audits, and incidents.
Drive root cause analysis for quality issues and oversee implementation of product quality improvements.
Collect, analyze, and manage customer scorecards; ensure they are communicated to the Subsidiary Quality Management Representative.
Interpret customer feedback within internal manufacturing sites, addressing change management, discrepant materials, and product qualifications.
Relay specific customer requirements for business continuity to the Business Risk Analysis team.
Alert managers to halt any non-compliant operations or activities and oversee corrective actions.
Facilitate and report on Quality Improvement Report (QIR)/Supplier Corrective Action Request (SCAR) investigations, ensuring timely resolution and closure.
Resolve customer and supplier quality issues, and monitor progress against measurable objectives for customer satisfaction.
Define and manage Ship to Control/Out of Control expectations, and review product statistical process control (SQC) data to identify statistical trends.
Lead internal cross-functional teams across multiple locations to address customer quality issues and manage continual improvement efforts based on customer commitments, employing Quality Assurance fundamentals like ISO 9000, FMECA, 5-Why, and 8D methodologies.
Are you a MATCH
Hold a Bachelor's degree in any discipline of Engineering or a related field.
Have 1 to 3 years of relevant operational or QA experience in the semiconductor sector.
Proficient in Quality Assurance fundamentals, including Quality Improvement Teams, Quality Circles, ISO 9000, FMECA, 8D, Root Cause Analysis, data analysis, and problem-solving techniques.
Good oral and written communication skills.
Responsive with a service-oriented mindset.
Possess skills in analysis, planning, and implementation.
Understanding of quality expectations within the semiconductor industry.
Fresh graduates are welcome to apply.
- We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.*
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than
- 8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquides scientific territory and have been at the core of the companys activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
