Customer Relations Officer

Responsibility:

-shall be competent and possesses the skill, knowledge and ability to manage customer relation issues and general project queries with the residents effectively

-showing, explaining and demonstrating to residents the locations and purposes of the lift upgrading projects

-dealing with requests and handling complaints of the residents with tact and patience offering on-site suggestions of fall prevention measures, if necessary

-arranging for lift upgrading works to be carried out outside flats timely ensuring good rapport and maintaining positive relations with the residents

-to attend and provide administrative assistance and logistic support in the construction working committee meetings

-minimum qualification of GCE A Level Certificate or Diploma with at least three years of public relations work experience. The PRO shall be capable of communicating effectively in English, one Chinese dialect and one other official language