Customer Service & Admin Executive (Japanese speaking/Work in Japan)-CK

Location: Japan

Position: Customer Service & Admin Executive (Japanese speaking/Work in Japan)-CK (Job ID:19115)

Job Description

• Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution.
• Engage in active listening with callers, confirming or clarifying information and diffusing clients if needed.
• Implement solutions to execute client events, responsible for all aspects of ongoing event priorities.
• Ensure SLA's are met in line with company expectations
• Ensure that all processes are being adhered in order to deliver the highest possible quality standards.
• Dealing with all feedbacks and reporting findings to reporting Manager.

Administrative

• Provide full administrative support to reporting Manager
• Assist and support in basic financial tasks, such as processing expense reports, issuing invoices in a timely manner
• Input accurate pricing using in-house system and relevant databases
• Checking pro forma invoices and exporting
• Dealing with invoice queries and review supplier anomalous invoices
• Assist in onboarding new employees by preparing workspaces and necessary

Job Requirement

• Preferably Degree holder or equivalent
• Prior experience in travel industry will be a value-add but not the primary criteria for selection of candidates
• 3+ years of experience in customer services or a related field
• Good project management skill and handle multi-tasks independently to meet tight deadlines
• Good computer knowledge (Word, Excel, PowerPoint and Word Processing)
• Proficiency in both Japanese and English to liaise with Japanese speaking clients in Japan

Interested applicants please send your resume to [Confidential Information] with email subject header Job Application for Customer Service & Admin Executive (Japanese speaking/Work in Japan)-CK (Job ID:19115).

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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