DB Golf Center is looking for a customer service person that join our Team.Providing excellent assistance and support to customers before, during, and after purchasing products or services.
- Key responsibilities include:
- Responding promptly to customer inquiries via phone, email, chat, or in-person.
- Resolving customer complaints and issues effectively and efficiently.
- Providing product information, troubleshooting guidance, and technical support as needed.
- Processing orders, returns, and exchanges accurately and in a timely manner.
- Maintaining a positive and empathetic attitude toward customers at all times.
- Building and maintaining strong relationships with customers to ensure satisfaction and loyalty.
- Keeping records of customer interactions, transactions, comments, and complaints for analysis and reporting purposes.
- Contributing to continuous improvement initiatives by providing feedback on products, services, and processes.
- Adhering to company policies, procedures, and service standards while delivering exceptional customer service.
- Qualifications:
Strong communication skills
- Empathy, patience, problem-solving abilities
Customer-centric mindset- Knowledge in marketing to assist in promoting products or services and understanding customer preferences and trends.
- Proficiency in written and spoken Chinese to effectively communicate with Chinese-speaking customers and support business initiatives in Chinese-speaking markets.
- Starting date as soon as possible.
Job Type: Full-time
Pay: $2,000.00 - $2,700.00 per month
Benefits:
Flexible schedule
Schedule:
Weekend availability
Supplemental Pay: Yearly bonus
Work Location: In person
