Customer Service Assistant

Requirement:

– GCE O Level Equivalent and above

相等于桥GCE O水准文凭或以上

– Chinese and English as Main Working Languages

以中英文为主工作语文

Duties and Responsibilities:

– Obey the Assignments and Orders delegated by Supervisor

主管派任务

– Build good customer service rapport with customers

建立良好客户务

– Be patient with customers during phone calls

在交谈中对客户有心

– Able to fulfil basic phone call procedures

达基本会技巧

– Able to analyze existing inventory data

能分产存数

– Be familiar with every aspect of work in your department, so that in the event a colleague is absent, the subject worker is able to temporarily take on duties of the absentee and resume work flow.

熟本部门工作岗，在有必时接替缺席事以助部门例常作

– Complete Other Tasks Assigned to You by Supervisor

完主管派其他任务

Job Description:

– Issue Invoice, Schedule Delivery, and Inform Logistics

货安货通知货部

– Issue Order Summary after confirmation with customers and inform respective drivers

与客户确认出总，通知有关机货

– Issue Cash Invoice to specific list of customers

为特定客户出付现货

– Follow-up with customer-accounts for payment status and schedule

客户查询款付清日期

– Manage Logistics Team Group Chat and handle phone recorded messages

物队简讯群讯接录音

– Handle entire week's Bill Settlements

一

– Handle Suppliers Invoices

供商

– Pack and arrange stationery, uniforms and other related office equipment

整文具制其他设备

– Ensure cleanliness of the entire office at the end of workday

下确办公室整